Refund policy

Return and Refund Policy

At PurePulse UK Supplements, customer satisfaction is our priority. Please read our return and refund policy carefully to understand the conditions under which returns are accepted.

Eligibility for Returns

We only accept returns if:

  • The product was damaged during delivery.

  • You notify us within 48 hours of receiving the package.

Products that are not damaged upon delivery or have been opened or used are not eligible for return.

How to Request a Return

To initiate a return:

  1. Contact us at support@purepulseuk.com within 48 hours of delivery.

  2. Provide the following details:

    • Your order number.

    • Photos of the damaged product and packaging.

    • A brief description of the issue.

  3. Our team will review your request and respond within 2 business days.

Return Approval

  • If your return is approved, we will provide instructions for returning the damaged product.

  • Returns must be shipped back to us within 7 business days of approval.

  • Customers are responsible for return shipping costs unless otherwise stated.

Refunds

Once the returned product is received and inspected:

  • If the damage is verified, we will issue a full refund to your original payment method within 5-7 business days.

  • Shipping fees are non-refundable unless the damage was caused by courier mishandling.

Non-Returnable Items

We do not accept returns or offer refunds for:

  • Products that were delivered in good condition but later damaged or opened by the customer.

  • Products purchased on sale or during promotional campaigns.

Damaged Packages

If your package arrives visibly damaged:

  1. Take photos of the package before opening it.

  2. Follow the steps outlined in the "How to Request a Return" section above.

Contact Us

If you have any questions about this policy, please contact us at: